Helkkula, A.: search on Z-Library

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1

Circularity of customer service experience and customer perceived value

Helkkula, Anu, Kelleher, Carol

Journal:

Journal of Customer Behaviour

Year:

2010

Language:

english

File:

PDF, 208 KB

english, 2010

2

Service experience co-creation: conceptualization, implications, and future research directions

Elina Jaakkola, Anu Helkkula and Dr, Dr, Jaakkola, Elina, Helkkula, Anu, Aarikka-Stenroos, Leena

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 268 KB

english, 2015

3

The co-creation experience from the customer perspective: its measurement and determinants

Elina Jaakkola, Anu Helkkula and Dr, Dr, Verleye, Katrien

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 337 KB

english, 2015

4

Characterizing Value as an Experience: Implications for Service Researchers and Managers

Helkkula, A., Kelleher, C., Pihlstrom, M.

Journal:

Journal of Service Research

Year:

2012

Language:

english

File:

PDF, 285 KB

english, 2012

5

Archetypes of Service Innovation

Helkkula, Anu, Kowalkowski, Christian, Tronvoll, Bård

Journal:

Journal of Service Research

Year:

2018

Language:

english

File:

PDF, 346 KB

english, 2018

6

A Systematic Review of Artificial Intelligence and Robots in Value Co-creation: Current Status and Future Research Avenues

Kaartemo, Valtteri, Helkkula, Anu

Journal:

Journal of Creating Value

Year:

2018

Language:

english

File:

PDF, 675 KB

english, 2018

7

Co-creating the collective service experience

Elina Jaakkola, Anu Helkkula and Dr, Dr, Carù, Antonella, Cova, Bernard

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 331 KB

english, 2015

8

The changing role of the health care customer: review, synthesis and research agenda

McColl-Kennedy, Janet R., Snyder, Hannah, Elg, Mattias, Witell, Lars, Helkkula, Anu, Hogan, Suellen J., Anderson, Laurel

Journal:

Journal of Service Management

Year:

2017

Language:

english

File:

PDF, 630 KB

english, 2017

9

Circularity of customer service experience and customer perceived value

Helkkula, Anu, Kelleher, Carol

Journal:

Journal of Customer Behaviour

Year:

2010

File:

PDF, 208 KB

2010

10

Characterising the concept of service experience

Journal:

Journal of Service Management

Year:

2011

Language:

english

File:

PDF, 254 KB

english, 2011

11

Narratives and metaphors in service development

Boddy, Clive R., Helkkula, Anu, Pihlström, Minna

Journal:

Qualitative Market Research / An International Journal

Year:

2010

Language:

english

File:

PDF, 212 KB

english, 2010

12

Parents' burdens of service for children with ASD â implications for service providers

Helkkula, Anu, Buoye, Alexander John, Choi, Hyeyoon, Lee, Min Kyung, Liu, Stephanie Q., Keiningham, Timothy Lee

Journal:

Journal of Service Management

Year:

2020

File:

PDF, 353 KB

2020

13

Practices and experiences: challenges and opportunities for value research

Gummesson, Evert, Helkkula, Anu, Kelleher, Carol, Pihlström, Minna

Journal:

Journal of Service Management

Year:

2012

Language:

english

File:

PDF, 257 KB

english, 2012

14

Co-creating service experience practices

Elina Jaakkola, Anu Helkkula and Dr, Dr, McColl-Kennedy, Janet R, Cheung, Lilliemay, Ferrier, Elizabeth

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 987 KB

english, 2015

15

The context of experience

Elina Jaakkola, Anu Helkkula and Dr, Dr, Akaka, Melissa Archpru, Vargo, Stephen L., Schau, Hope Jensen

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 1.05 MB

english, 2015

16

Service experiences beyond the direct use: indirect customer use experiences of smartphone apps

Elina Jaakkola, Anu Helkkula and Dr, Dr, Dube, Apramey, Helkkula, Anu

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 930 KB

english, 2015

17

Am I worth it? Gifting myself with luxury

Ian Phau and Min Teah, Professor, Kauppinen-Räisänen, Hannele, Gummerus, Johanna, von Koskull, Catharina, Finne, Åke, Helkkula, Anu, Kowalkowski, Christian, Rindell, Anne

Journal:

Journal of Fashion Marketing and Management

Year:

2014

Language:

english

File:

PDF, 215 KB

english, 2014

18

Sumoylation regulates nuclear accumulation and signaling activity of the soluble intracellular domain of the erbb4 receptor tyrosine kinase

Knittle, Anna Maria, Helkkula, Maria, Johnson, Mark S, Sundvall, Maria, Elenius, Klaus

Journal:

Journal of Biological Chemistry

Year:

2017

Language:

english

File:

PDF, 4.89 MB

english, 2017

19

How do customers and pharmacists experience generic substitution?

Gill, Liz, Helkkula, Anu, Cobelli, Nicola, White, Lesley

Journal:

International Journal of Pharmaceutical and Healthcare Marketing

Year:

2010

Language:

english

File:

PDF, 227 KB

english, 2010

20

Experience co-creation in financial services: an empirical exploration

Elina Jaakkola, Anu Helkkula and Dr, Dr, Ponsignon, Frederic, Klaus, Philipp, Maull, Roger S.

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 350 KB

english, 2015

21

Understanding and advancing service experience co-creation

Jaakkola, Elina, Helkkula, Anu, Aarikka-Stenroos, Leena

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 298 KB

english, 2015

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